Complaints

We advise you to contact us first when you have a complaint by e-mailing team@aquaparx.co.uk. When this doesn't lead to a resolvement it's possible to report your conflict for mediation to 'Stichting WebwinkelKeur'.

From Feb. 15 2016 it's also possible for consumers in the EU to report the conflict to the ODR platform of the European Commission. You can find this ODR platform here: http://ec.europa.eu/odr.